Cisco unveils Agentic Collaboration with Claude Managed Agents in Webex and Dialog for persistent customer-service agent workflows

What changed

Cisco announced a set of Agentic Collaboration updates at WebexOne on October 7. Webex is adding Claude Managed Agents so teams can analyze data, generate content and execute work against shared enterprise context without leaving Webex. Cisco also introduced Dialog, a new agentic harness for the Webex AI Agent platform that turns fragmented customer interactions into continuous context and lets agents continue working on a customer's behalf until an issue is resolved. The broader release also includes Intelligent Workplace Experiences and RoomOS 27. This is a collaboration and customer-experience agent-platform update rather than a new foundation model.